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FAQ/Technical Support

Here are answers to some of the most common technical issues and questions players have posed over the years. If you don't find an answer to your question here, please post on the Technical Support board over at StellarForum.



Answers

General Tips

  • Make sure your Internet connection is working properly. Being able to view previously visited webpages in an Internet browser window is not a guarantee that your Internet connection is working properly, as your browser may merely be operating in offline mode and displaying stored (previously retrieved) data.
  • Make sure any firewalls or security programs you have are disabled prior to running Stellar Frontier. Alternatively, make sure Stellar Frontier is added to your security program or firewall's 'trusted' or 'allowed' programs list.
  • Make sure you have the most recent version of the game installed. The most recent version of the game is Stellar Frontier 1.4.0.2. If you have previous versions of the game installed, your safest bet is to first uninstall and completely remove said previous versions from your computer, then download and install Stellar Frontier 1.4.0.2.

Installing Stellar Frontier

How do I install Stellar Frontier on Windows?


How do I install Stellar Frontier on other operating systems?

Stellar Frontier is currently only officially supported for Windows operating systems (Windows 98, NT, 2000, XP, Vista, and 7). Some players have had varying amounts of success with getting Stellar Frontier to run on other operating systems, such as Linux with Wine, so if you want to test out your luck and computer expertise, feel free to get crackin' and check on StellarForum for tips from people who may have gone through the same process before. Good luck!

Running Stellar Frontier

When I attempt to run Stellar Frontier, it doesn't show up; nothing happens. How do I fix this?

The reason Stellar Frontier doesn't show up is because there are one or more other programs installed and/or running on your computer that are blocking Stellar Frontier from running.

Your best bet is to try closing, disabling, and/or (as a last resort) uninstalling these 'problematic' programs. Programs known to be 'problematic' include:

  • Anti-spyware programs (AdWatcher, SpySweeper, Spyware Doctor, ...)
    • Adding Stellar Frontier to the ignore list of these programs might not help! You might have to completely remove these programs or make them not run at all when the computer starts up. Disabling them when already running might not help.
  • Anti-virus programs (e.g., Norton programs)
    • One known problem is the "Protect against unknown threats" option in Panda AntiVirus and other similar products.
    • Disabling any "heuristic" or "detect unknown viruses" options in anti-virus programs might help.
    • Adding Stellar Frontier to the ignore list of these programs might not help! You might have to completely remove these programs or make them not run at all when the computer starts up. Disabling them when already running might not help.
  • Any auto-scanning programs
    • Adding Stellar Frontier to the ignore list of these programs might not help! You might have to completely remove these programs or make them not run at all when the computer starts up. Disabling them when already running might not help.
  • Any other security programs
    • Adding Stellar Frontier to the ignore list of these programs might not help! You might have to completely remove these programs or make them not run at all when the computer starts up. Disabling them when already running might not help.
  • Any "system fixer" tools (e.g., TuneUp Utilities)
  • Data Execution Prevention (in Control Panel/System/Advanced/Performance Settings/DEP)
    • (Windows XP) Right-click My Computer and follow Properties -> Advanced -> Performance Settings -> Data Execution Prevention. Once you have opened DEP, see if you have 'Turn on DEP for essential Windows programs and services only'. If so, check 'Turn on DEP for all programs and services except those I select'. Next, add Stellar Frontier.exe to the list, and click "Apply". Then you can go back to 'Turn on DEP for essential Windows programs and services only' if you'd like. Now, run Stellar Frontier normally.
    • (Windows Vista) Go to Start -> Computer -> System Properties (button under the link bar) -> Advanced System Settings (on the left navigation menu) -> Performance (click settings). Move over to the one that says "Data Execution Program", and add Stellar Frontier to the list. Now, run Stellar Frontier normally.
  • Firewalls
    • Adding Stellar Frontier to the ignore list of these programs might not help! You might have to completely remove these programs or make them not run at all when the computer starts up. Disabling them when already running might not help.
  • NVIDIA card
    • Go to Control Panel -> Display -> Advanced -> Gforce6900 (or your card name) -> Additional Direct3D Settings

      There you will find "Max Frames to Render Ahead". That option should be set to "0".
  • Spyware programs
    • Since you can't get rid of spyware programs without using anti-spyware programs, do the following to ensure best compatibility:

      1) Install anti-spyware program(s)
      2) Run the program(s) and clean your computer
      3) Uninstall said anti-spyware program(s)

If Stellar Frontier still does not run after all 'problematic' programs (see above) have been removed, use a registry cleaner program to clean your computer's registry (parts of the programs you uninstalled could still be there).

If Stellar Frontier still does not run after your computer's registry has been cleaned (see above), try the following:

  • Create a new Windows user without administrator rights to play Stellar Frontier with.
  • Install Stellar Frontier under a user with administrator rights. DON'T RUN IT AFTER INSTALLATION! Share the installation directory with "change rights for people in network" (it will apply to other users in the computer too). Log in with a limited rights user account and run Stellar Frontier normally.

Playing Online

How do I play on the Internet?

Follow the following steps:

  • Click on "Play on the Internet".
  • Make sure that the box under "NEXUS Name" contains the following line: "nexus.stellarfrontier.net" (without the quotes). If it doesn't contain that line, enter that line into the box, then click on the "Cancel" button, then click on "Play on the Internet".

What do I do if the server list doesn't download successfully?

Follow the following steps:

  • Make sure that your Internet connection is functioning properly.
  • Click on "Play on the Internet".
  • Make sure that the box under "NEXUS Name" contains the following line: "nexus.stellarfrontier.net" (without the quotes). If it doesn't contain that line, enter that line into the box, then click on the "Cancel" button, then click on "Play on the Internet".
  • Click on the "Cancel" button, then click on "Play on the Internet".
  • Click on the "Refresh" button.

Logging In

How do I get started playing Stellar Frontier?

Follow the following steps:

  • Select a server by clicking on it.
  • Click on the "Ok" button.
  • A box titled "New Player" will pop up. In order to enter a server in Stellar Frontier, you must create a unique username and password so that the Nexus can store your kills, deaths, score, and credits.
  • In the "Choose a name" box, enter the name you want to use in Stellar Frontier. Make sure that you choose a unique name (e.g., FierceLion11) because 'common' names (e.g., Steve) have most likely already been registered.
  • In the "Choose a ship name" box, enter the name you want your ship to have. This can be basically anything, as this name is not stored on the Nexus. You will also be able to change this name at any time later (except while you are in a server), so don't worry too much about it now.
  • Make sure that the "Save player data on SF.Net" box is checked.
  • Make sure that the "Player already exists on nexus" box is unchecked.
  • In the "Choose a password" box, enter the password you want to associate with your name. Make sure that you use a unique, 'strong' password that no one would ever be able to guess. Make sure that you are able to remember your password. Never share your password with anyone else in Stellar Frontier; no exceptions.
  • In the "Your e-mail address" box, enter a valid email address that you have access to. If you don't have an email address, sites like Google and Yahoo! offer email accounts for free.
  • In the "First Name" box, enter your first name (optional).
  • In the "Last Name" box, enter your last name (optional).
  • In the "Your Age" box, enter your age (optional).
  • In the "Your Sex" box, select your gender (optional).
  • Click on the "Ok" button. The "New Player" box will close without further ado if your account has been successfully created. If, however, your name has already been registered by someone else, you will see a message box informing you that your password is incorrect. Close the message box, go back to the "Choose a name" box, enter a new name, and click on the "Ok" button again.
  • In the "Player Race" box, select the race you want to join. While you are in the server, you will not be able to change your race unless you are captured by a ship from another race.
  • In the "Ship Class" box, select the ship you want to enter the server in. While you are in the server, you will be able to change your ship if your race has a Starbase that allows refitting.
  • Click on the "Ok" button to enter the server and start playing!

I'm a returning player who has just reinstalled Stellar Frontier on my computer. Can I play using my old player account?

Yes! If you used to have a player account on the SFDC Nexus (located at nexus.game-server.cc once upon a time), or if you've previously created a player account on the SF.Net (nexus.stellarfrontier.net) Nexus, simply follow the steps above, with the sole exception being that you should make sure that the "Player already exists on nexus" box is checked.

Mastering Stellar Frontier

How do I get up to speed playing Stellar Frontier after I've entered a server?

Read the Newbie Guide and the Official Documentation to get up to speed quickly. For more advanced playing tips after reading both the Newbie Guide and the Official Documentation, read the Phoenix Editions.

How should I go about reducing my lag? I keep lagging out!

There are various things you can do to try to reduce your lag. Here are some suggestions:

  • Make sure Stellar Frontier is the only program running on your computer. Close or disable all other programs (especially any file sharing programs, any instant messaging programs (such as AIM, Google Talk, ICQ, meebo, Pidgin, Skype, Trillian, Windows Live Messenger, or Yahoo! Messenger), any Internet browser windows, any IRC clients, any other games, any automatic update/download utilities, and any Microsoft Office programs) prior to playing Stellar Frontier. Do not download or upload any files (this includes music!) from/to the Internet while playing Stellar Frontier.
  • Make sure no one else is using the same Internet connection you are using when you are playing Stellar Frontier. (If this isn't possible, at least make sure those other people aren't downloading/uploading any files (this includes music!) or using any file sharing programs while you are playing Stellar Frontier.)
  • If you have a wireless router, make sure your wireless connection is secured with a (hard-to-guess) password to prevent unauthorized usage of your Internet connection by other people.
  • If you are playing over wireless Internet or using a router or switch, try connecting directly (without going through a router or switch) to the Internet with a cable.
  • Play in a server that has lower lag (i.e., a smaller 'ms' number).
  • Try playing during times other than local peak Internet usage times (typically mid-late afternoon and early-mid evening hours). Try playing late at night or early in the morning.
  • Switch to a better computer. Stellar Frontier is a relatively demanding program in terms of computer resources.
  • Switch to a better (faster) ISP (internet service provider), especially if you are using a dial-up (56K) connection.

How do I get started developing (making new custom mods, making new custom graphics, etc.) in Stellar Frontier?

Read the how-to guides and download the development tools linked to in the Development Tools thread.

ACE ACE
Alpha Clan Elite
DarkSun, NiteHawk
Race: Any



GB GB
Gunboat
Relentless
Race: Terran



KOA KOA
Knights Of Arcea
Lord Rockwall
Race: Arcean



OE OE
Outcast Eagles
Mars
Race: Terran



SIN SIN
SIN Fleet
Burton1, Tovec
Race: Any



TRIBE TRIBE
Tribal Warriors Brotherhood
Havik
Race: Drengin



Member of oneSF
Maintained by DarkSun, Mobious, and NiteHawk
Stellar Frontier copyright © Stardock Corporation